Liquidity + UX design (Barclays + FXCM) = win win

Barclays partners with FXCM to launch UK retail FX platform

Interesting to note Barclays the # 3 global FX powerhouse, has partnered with FXCM for their new UK retail FX platform, Barclays Margin FX – but why?

Barclays will naturally provide the FX liquidity, with FXCM providing the front end technology, and UX design. Continue reading

How Can Mid-Tier banks Compete in FX?

How can mid-tier banks compete?

Over on Tabb Forum, Harry Gozlan, CEO of SmartTrade makes some interesting points regarding how mid tier banks can more effectively compete with tier 1 banks in eFX, and discusses their new Liquidity FX offering.

The focus being that regional banks can compete in a number of areas including: Continue reading

FX-MM catches on to the importance of UX

The headline article in the “bi-weekly” newsletter from FX-MM magazine today is about the importance of user experience (UX) in FX trading platforms. Chris Tobias, a consultant in this space, has written an interesting and relevant article about how UX is increasingly becoming the main differentiator between FX trading platforms.

Chris reiterates many of the points that correspondents to this blog have made over the past year or two, including:

Scott McLeod in January 2012, and Duncan Brown and Paul Blank in October 2011

Caplin & BT Global Services – Collaborative integration – video demo

Last week I looked at how Caplin’s technology is ideally positioned to improve the speed, efficiency and by extension the profitability of  bank Sales Traders, in managing relationship based in-bound client calls.

The blog focused on the rapid (POC) integration of Caplin Integration platform with BT’s Cloud based Unified Trading  API, to deliver seamless integration and interaction between customer inbound voice calls with the bank’s Sales Trader functionality (TOBO – trading on behalf of) within Caplin’s HTML client framework CaplinTrader.

Here is a very brief video demonstration of the integration (with voice overview of explanation)

The full article is available here

Deutsche on ‘exceeding’ corporate customer expectations in a ‘Facebook world’

Just found this interesting presentation from Colin Digby (now Dir, FX at BarCap), from when he was Head of Treasury Solutions, Deutsche (it’s from late 2010, but highly relevant).

The challenges banks face in upgrading commercial bank portals to meet (let alone exceed) corporate customer expectations in a Facebook World.

Table above showing average IT spend as Pct of revenue of the top 5 commercial banks compared to the likes Amazon, Google and Yahoo.

What are the takeaways? Focus on the user, offer personalization, collaboration, intuitive navigation, real-time ‘everything’ transactions, strong pre and post trade offerings, and access to liquidity on demand.

For Deutsche Bank, this is the focus for their new Autobahn Apps

Presentation here

Who were the UX designers behind Morgan Stanley’s Matrix platform?

It’s been nearly three years since Morgan Stanley first launched their ‘game changing’ (in cost, team size and scope) Matrix single dealer platform.

Although Caplin weren’t involved in the project, it’s interesting nonetheless to understand who were the User eXperience (UX) design consultants behind the innovative platforms vision – as distinct from the technical delivery and build team consultants.

From what we can see, Continue reading

Innovation Takes Creativity (and Commitment)

Over on TabbForum Paul Rowady, a senior analyst at TABB Group talks about the people behind innovation and how a new role – new for capital markets anyway – is emerging. The creative director.

TabbForum – innovation-takes-creativity (requires a TabbForum account)

This is a great development and can only be a good thing… Speaking as a creative within the capital markets 🙂

But based on my experience I would say that the fertile ground for design innovation needs to exist within the organisation already otherwise planting a creative person in a corporate desert will not bear any innovative fruit.

The various planes needed for successful interactive product design. From: Jesse James Garret, The Elements of User Experience (an old book and image but still easy to relate to and understand).

Continue reading

RBC new single dealer platform DirectExecution (RBCDX)

RBC is rolling out their new single dealer platform, ‘RBC DirectExecution’ (RBCDX), aimed at their corporate and real-money institutional clients.

The platform, commissioned over three years ago has Continue reading

Bret Victor uncovers the evils of interaction design

Over on Coding the Markets there is an interesting discussion around Bret Victor and his treatise on UI design ‘Magic Ink‘ from (2006) where he uncovers the evils of interaction design

Also if you haven’t seen this more recent video from Bret – you should:

In fact we liked the video so much we ran it as a Techtalk within Caplin 🙂

More on this topic is available on Caplin’s technology focused blog Platformability

Bloomberg gets UX makeover with Bloomberg NEXT

Mike Bloomberg established Bloomberg LP in 1981, and has spent the past 30yrs adding value to the Bloomberg Professional, which has become the traders ‘terminal of choice’.

However, it’s now undergoing a major UX makeover. Continue reading