Empowering users with ‘app based’ single-dealer platforms

In September, we covered Deutsche Bank’s new Autobahn ‘App market’, and how they are striving to make the complex simple.

The ‘app’ concept seems to be developing as a theme, and is covered more in an interesting article in today’s Financial News, (password required).

Some good comments from Serge Marston of Deutsche Bank and Thom Soede of BNP.

Serge Marston, Deutsche Bank

We’re bringing the entire weight of our intellectual property to Autobahn with the App Market, around the entire life cycle of a trade. Pre-trade services are where the next big battleground will be, with a focus on how we can differentiate ourselves from the other marketmakers

Tom Soede, BNP Continue reading

Focus on UX: FX sales traders have all the fun!

Following on from work to expose the metrics available in the Xaqua platform by Scott we have started to consider the design opportunities to enhance sales trader user experience (UX).

Here we give sales traders visibility of the quoting activity of a client vs the sector, combined with other client specific information into an FX sales trader dashboard UI.

This design provides sales traders with:

  • easy access to valuable client information
  • additional channels for sales/client interaction via social media
  • a ‘smart watchlist’ view of clients regularly quoted FX pairs.

Feedback from sales indicates this design increases both trade flow and client/trader satisfaction.

Top banks hiring UX designers for Single-Dealer Platform projects

A quick search using LinkedIn, shows that most top-tier banks have over the past year employed a dedicated Head of UX Design, or User Experience recourse, primarily focused on enhancing the ‘user centric design experience’ of their Single Dealer Platforms.

These banks understand that building a world-class SDP requires far more than ‘just’ a robust execution capability.

Great UX design is about truly understanding your client, and for each client segment you serve, designing a naturally intuitive user experience that seamlessly integrates compelling workflows throughout the pre-trade, trade and post trade life-cycle.

Whilst not all e-commerce teams can justify a dedicated UX resource,

no SDP e-trading project should start without UX design input.

It’s therefore really encouraging to see the value our clients place on the UX design service we provide as part of all our SDP projects. Ensuring that the ‘voice of the user’ is not only heard, but that the end user’s workflow requirements are actually at the heart of all our e-commerce engagements.

In future posts, Duncan Brown, Head of Caplin UX Design Practice, will take us through some recent example work, and explain the UX design criteria behind the design.

Here is the first of them: FX sales traders have all the fun!

Competitor pushes Caplin Trader

I attended the TMX Atrium drinks last week and ran into a friend who told me an interesting story. He was at the recent TradeTech show in London perusing the stands and noticed something very odd at one stand. A streaming vendor had an impressive screenshot on their stand….but the screenshot said “Powered by Caplin”. I assume they had downloaded the screenshot from our website.

Cue much embarrassment when this was pointed out to the vendor’s staff!

Still, it’s nice to know that they think as much of our GUIs as we do. All I can say is you should see what our UX team is creating now!

NATAS webcast: Building a multi-asset e-commerce infrastructure

Caplin Systems was proud to be one of the sponsors of Waters’ North American Trading Architecture Summit (NATAS) at the Westin Times Square in New York recently.  Continue reading

Reuters launches hosted FX Aggregation service (using Aegisoft)

Following the acquisition last year of Aegisoft, Reuters has now released a hosted FX liquidity aggregation and algorithmic execution enhancement capability for FX.

A welcome addition to the Reuters RET product suite.

It will be interesting to see to what extent Reuters ‘opens this up’, Continue reading

At a packed NATAS, two sessions focus on SDPs

The Waters North American Trading Architecture Summit in New York yesterday was very well-attended. In fact there was standing room only at the plenary sessions.

Among a wide range of topics, two presentations addressed SDP technology. Patrick Myles, CTO of Caplin Systems, talked about the role of domain-driven design, architectural frameworks and anti-corruption layers in designing multi-asset e-commerce systems. Later in the day, Matt Davey, CTO of Lab49, demonstrated an HTML5-based trading front end, and talked about the use of hardware messaging appliances.

Other popular topics included – no surprise – cloud computing in finance (seen broadly as important but difficult and expensive) and low-latency architecture.