Caplin & BT Global Services – Collaborative integration – video demo


Last week I looked at how Caplin’s technology is ideally positioned to improve the speed, efficiency and by extension the profitability of  bank Sales Traders, in managing relationship based in-bound client calls.

The blog focused on the rapid (POC) integration of Caplin Integration platform with BT’s Cloud based Unified Trading  API, to deliver seamless integration and interaction between customer inbound voice calls with the bank’s Sales Trader functionality (TOBO – trading on behalf of) within Caplin’s HTML client framework CaplinTrader.

Here is a very brief video demonstration of the integration (with voice overview of explanation)

The full article is available here

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